
A briefing for Tasama leadership
InstitutionalExcellence
Today's workshop
Institutional excellence: what it is, and how we bring it to life at Tasama
ODEL × Tasama · Select a scene to jump to it
01 · About ODEL
The idealpartner
Scene 01 · Who we are
Since 2018, helping Saudi organizations reach efficiency and effectiveness
The opportunity was clear: bring operations management closer to operational efficiency, and customer experience closer to how stakeholders actually behave. Since then ODEL has served organizations across the Saudi market and built its own methodologies, systems and tools.
ODEL · #YourPartnerToExcellence
About ODEL · Our solutions
From advice, to platforms, to running the operation
Consulting solutions
We read the challenge and the opportunity, then design operating models, strategies and plans that can actually be executed.
Digital solutions
Highly reliable digital solutions, with an effective user experience and integrated technology systems.
Operational solutions
We run functions, manage operations and supply talent, so delivery quality and continuity of impact are protected.
ODEL · Consulting · Digital · Operations
Scene 01 · Who we are
Since 2018, helping Saudi organizations reach efficiency and effectiveness
The opportunity was clear: bring operations management closer to operational efficiency, and customer experience closer to how stakeholders actually behave. Since then ODEL has served organizations across the Saudi market and built its own methodologies, systems and tools.
ODEL · #YourPartnerToExcellence
About ODEL · Clients and partners
At ODEL we deliver integrated solutions for entities and organizations, bringing consulting and execution together to build more efficient operating models and achieve lasting institutional impact


IE
IE
IE
IE



IE

IE
IE







ODEL · Selected clients
Scene 01 · Who we are
Since 2018, helping Saudi organizations reach efficiency and effectiveness
The opportunity was clear: bring operations management closer to operational efficiency, and customer experience closer to how stakeholders actually behave. Since then ODEL has served organizations across the Saudi market and built its own methodologies, systems and tools.
ODEL · #YourPartnerToExcellence
About ODEL · Excellence track record
We have built institutional excellence functions end to end for seven national entities
ODEL · Selected institutional excellence engagements
Scene 01 · Who we are
Since 2018, helping Saudi organizations reach efficiency and effectiveness
The opportunity was clear: bring operations management closer to operational efficiency, and customer experience closer to how stakeholders actually behave. Since then ODEL has served organizations across the Saudi market and built its own methodologies, systems and tools.
ODEL · #YourPartnerToExcellence
Today's workshop · where we are
Institutional excellence: what it is, and how we bring it to life at Tasama
ODEL × Tasama · Select a scene to jump to it
What is Institutional Excellence?
What it is, the six functions that make it real, how they connect across Tasama, and why it matters.
One integrated operating framework, and four questions every leader asks
“The way an organization makes sure it does the right work, the right way, every time, and gets better at it each year.
What is Institutional Excellence?
An integrated operating framework that improves corporate performance by integrating six core functions, so the organization meets its objectives efficiently and effectively, sustains its results, embeds continuous improvement and advances its maturity.
Grounded in the leading local, regional and global excellence frameworks. They differ in structure and terminology; they agree that excellence means operating as one integrated system.
One integrated operating framework, and four questions every leader asks
“The way an organization makes sure it does the right work, the right way, every time, and gets better at it each year.
Six functions that govern how Tasama works, measure it and improve it






Corporate Policy Management
The systematic governance of corporate policies, translating regulatory obligations, strategic direction and management principles into approved rules that guide consistent decisions and working practices.
One integrated operating framework, and four questions every leader asks
“The way an organization makes sure it does the right work, the right way, every time, and gets better at it each year.
Switch a function off and see what Tasama would feel
Effort aligned to strategy, with progress tracked and visible
Adherence to applicable regulations, requirements and internal policy
Better use of resources, less waste and cost across 100+ managed services
Higher-quality services that meet what Tasama's 60+ clients expect
Each function feeds four institutional impacts
Effort aligned to strategy, with progress tracked and visible
Adherence to applicable regulations, requirements and internal policy
Better use of resources, less waste and cost across 100+ managed services
Higher-quality services that meet what Tasama's 60+ clients expect
One integrated operating framework, and four questions every leader asks
“The way an organization makes sure it does the right work, the right way, every time, and gets better at it each year.
The six functions, Corporate Affairs and every unit, connected
Three layers, one ecosystem
Select a function, a unit, or both. Use All six to see every function against one unit.
One integrated operating framework, and four questions every leader asks
“The way an organization makes sure it does the right work, the right way, every time, and gets better at it each year.
One framework agreement, six tracks: the work started last week
- 1Process needs identified by the internal audit assessments
- 2Tasama's core business processes
- 3Support function processes
Confirm the proposed order of priorities, and tell us which critical processes should join the first wave.
One integrated operating framework, and four questions every leader asks
“The way an organization makes sure it does the right work, the right way, every time, and gets better at it each year.
Built by ODEL · Institutional Excellence library
A digital library so every Tasama employee can learn the concepts and the language
We built an online library of Institutional Excellence concepts and terms, in plain language with practical examples, open to all Tasama staff.
ODEL · Institutional Excellence library, designed and built by ODEL
Today's workshop · where we are
Institutional excellence: what it is, and how we bring it to life at Tasama
ODEL × Tasama · Select a scene to jump to it
From documented work to agentic operations
The opportunity AI opens, the two perspectives Institutional Excellence brings to it, and five cases where the idea is already at work.
Turning the AI opportunity into results, from two perspectives
Excellence and AI · five cases
From idea to practice: five cases built by ODEL
ODEL · Each case opens on click · Esc or Back returns here
Case 01 of 05 · Built by ODEL
Every tender starts from a blank page, and every evaluation depends on who reads the offers.
SALEEM guides the booklet, checks it before it goes out, and weighs every offer against the same criteria.
Decisions that stand on evidence, and teams that spend their time judging, not reading.

ODEL · Case 01 · Product capabilities as shown in ODEL's material
Case 02 of 05 · Built by ODEL
Processes get documented once, then left to age in a binder.
Procera keeps every process alive: structured, modeled, governed and versioned on one platform.
An organization that runs on its processes, consciously.

ODEL · Case 02 · Product capabilities as shown in ODEL's material
Case 03 of 05 · Built by ODEL
The data is there, spread across systems, while the alert waits for someone to notice.
Mashhad brings it into one picture, raises the alert early, and follows every case to its result.
From watching the numbers to driving the response.

ODEL · Case 03 · Product capabilities as shown in ODEL's material
Case 04 of 05 · Built by ODEL
LAWAIلؤيAdministrative litigation managementEvery case starts with a hunt for the file, and every ruling is forgotten once the case closes.
LAWAI unifies cases, deadlines and legal knowledge, and drafts the defense memo for the lawyer to review.
Every case makes the legal team stronger for the next one.

LAWAIBuilt by ODEL
LAWAIPolicyEvery defense grounded in the applicable regulationsProcessOne case workflow, with deadlinesQualityTemplates and lawyer review keep memos consistentKnowledgeChangePerformanceCase analytics and deadline trackingODEL · Case 04 · Product capabilities as shown in ODEL's material
Case 05 of 05 · Built by ODEL
In a critical operation, one missing hand-over record can undo the whole result.
SAFiO records who did what, when and where, at every hand-over, and keeps the record intact.
Results you can stand behind, with the audit trail already in place.

ODEL · Case 05 · Product capabilities as shown in ODEL's material
Today's workshop · where we are
Institutional excellence: what it is, and how we bring it to life at Tasama
ODEL × Tasama · Select a scene to jump to it
HELP SAUDساعد سعود
An interactive game that turns messages, initiatives and questions into everyday work situations. People enjoy answering, so participation is higher and results are more accurate, and Tasama gets indicators of maturity and where to improve.
- 1Scanthe code with your phone
- 2Joinwith your name
- 3Help Sauddecide in each situation
- 4Seethe leaderboard live
Today's workshop · where we are
Institutional excellence: what it is, and how we bring it to life at Tasama
ODEL × Tasama · Select a scene to jump to it
Three things that move this forward: your blessing, your direction and your people
Your blessing
Endorse Institutional Excellence as a Tasama priority, and the work to establish it with your teams.
Your direction
Tell us where to focus first: the units, services and outcomes that matter most to Tasama this year.
Your people
Invite every Tasama employee to play Help Saud, so we measure the maturity baseline across all nine units.
Thank you
Institutional Excellence is how Tasama turns ambition into measurable results, every service, every unit, every year.
Without it, each unit can still perform. With it, Tasama performs as one effective system, and is ready to scale with AI.